We have extensive and ongoing in-house training for all our cleaning services and general cleaning operators, as well as training for customer relations. Anytime there is a major advancement in the field of cleaning we immediately and thoroughly induct our cleaners so that they are always at the peak of the industry.

Yes, we only allow our operators to work independently unless they have satisfactorily completed our training, which means they are fully qualified to perform cleaning work before we deploy them to households or commercial establishments.

Yes, all our operators are insured for accidental damages of up to 10 million pounds.

Yes, the price we quote over the telephone based on the information you provide us is the firm price for the basic cleaning providing your property is in a reasonable condition. If you would like us to perform any extra cleaning that will be at additional cost but will never be undertaken without your full confirmation.

No. Unlike many other cleaning companies we like to keep our customers informed of all costs involved with the cleaning.

You can book a general cleaner for a minimum of two (2) hours and 30 min. Not less.

Please ensure you have asked our team in advance about what type of cleaning products you need to have. Make sure you hold an vaccum cleaner, mop and bucket.

The cleaning estimate we provide you prior to cleaning is inclusive of the use of your cleaning products we usually recommend. The cleaning products can be bought from any shop.

We do have a contract between parties. However, this is not a fixed term contract and goes from a clean to clean basis. All we ask is that you give us 2 weeks notice should you wish to cancel the service. We prefer to work on customer satisfaction and merit rather than tie you into contracts.

We only require you to be at your property to let the operator in and explain to them about your special requirements or cleaning needs. After that you are free to leave, organizing directly with the operator to contact you 30 minutes before they are about to finish so that you can check the work done and make payment or some other suitable arrangement based on your needs. All our cleaning staff are screened and have been police-checked prior to employment to EcoWay so you won’t have any risk leaving them at your property unattended.

Yes, you can. We want you to be very happy with the service we provide but we are realistic and know that sometimes things don’t work out. Just let us know and we will be more than happy to find you a new cleaner or other suitable arrangement.

You can elect to suspend the service for that period of time or reschedule temporarily. Contacting the main office to discuss your individual circumstances is always advised so that a specific solution to your needs can be found.

We accept payment by cash or credit card (MasterCard/ Visa) or direct transfer into the bank. However, there will be a surcharge for credit card payments. Unfortunately we do not accept personal checks. We are able to organize invoice jobs for businesses and property managers.

If you organize an ongoing cleaning service we make sure that it is the same operator that attends every time. We try to maintain a high level of consistency, which works perfectly fine for both parties. Your cleaner gets to know you and your property. Likewise, you get to know your cleaner and how they work. From experience we know this is beneficial especially for you. For casual or one off bookings we will always attempt to send the same operators each time as well, but it is of course based on availability.

If this happens you simply call the main office. We will follow up the operator directly and if necessary will arrange another cleaner as soon as we can.

Yes, we don’t mind if you have pets! Please let us know at the time of booking so we can pass this information to our available cleaners. If your pet is likely to be aggressive or may obstruct during the cleaning, we kindly ask if you can secure or remove them prior to your house cleaning service.